At HowleWolf Media, we strive to provide our Phoenix customers with exceptional audio-visual services and top-quality equipment. We want you to be completely satisfied with your experience. This Refund and Returns Policy outlines how we handle refunds for services and returns for equipment.
Services
- Our Commitment to Satisfaction: We are dedicated to ensuring your satisfaction with our services, which include installation, calibration, setup, and similar labor.
- 72-Hour Review Period: If for any reason you are not satisfied with a service we’ve provided, please contact us within 72 hours of the service completion date. We will work with you to understand and address your concerns.
- Potential Resolutions: Depending on the nature of the issue, we may offer to:
- Redo or correct the service at no additional cost.
- Provide a partial refund for the service in question.
- Offer a discount on future HowleWolf Media services.
- Case-by-Case Basis: Service refunds are evaluated on a case-by-case basis and are at the sole discretion of HowleWolf Media.
Equipment
- Manufacturer Return Policies: Equipment and products (such as TVs, speakers, receivers) are subject to the return policies of their respective manufacturers.
- Keep Your Packaging: Please retain all original packaging and materials in case of a return.
- How We Can Help: While we do not process equipment returns directly, we are happy to assist you with the manufacturer’s return process. Please contact us, and we’ll guide you through the necessary steps.
Contact Us
If you have any questions or concerns regarding a service or product, please don’t hesitate to contact us:
- Email: howleservice@gmail.com
- Phone: +1 909-644-6738
Your satisfaction is important to us!